Quote - Customers may create and download a quote without committing to pay for the order. Quotes expire after 60 days. Customers may return to the quote and convert it into an invoice for payment (i.e., Pending Order) within the 60-day Quote period. After converting a quote to a pending order, the customer will have the remainder of the original 60-day period to post payment. A new quote can be created at any time.
Pending Order - A pending order is a commitment to pay. The customer may choose a direct payment method (e.g., credit card) or a deferred payment method (e.g., wire transfer with an automatic $20 wire fee, ACH from a U.S. bank, or a check). Unpaid orders will expire at the end of the original 60-day period when the original quote was created.
Customs fees and associated costs - Customers will be responsible for any duties, taxes, or surcharges levied or charged upon entry of the package; therefore, customers need to check with local authorities before placing their orders for physical items to confirm taxes and duties. If a customer rejects a parcel, no reimbursement will be granted associated with that order.
Members, recipients of, or candidates for IIA professional certifications agree to abide by The IIA’s Code of Ethics as it exists or may be modified in the future. Any member may be subject to disciplinary procedures, and their membership subject to termination, for violation of the Code of Ethics as prescribed by the Board of Directors.
For IIA members, recipients of, or candidates for IIA professional certifications, breaches of the Code of Ethics will be evaluated and administered according to The IIA’s Bylaws, the Process for Disposition of Code of Ethics Violation, and the Process for Disposition of Certification Violation. The fact that particular conduct is not mentioned in the Rules of Conduct does not prevent it from being unacceptable or discreditable. Therefore, the member, certification holder, or candidate can be liable for disciplinary action.
For the following IIA Membership Tier Classifications, the respective member attests that the membership purchase and member inclusion in the:
All purchases made on The IIA Store are calculated in US Dollars.
No exam fee refunds or credits will be made once you accept the price and complete the purchase; registration fees cannot be refunded once payment has been submitted. Exceptions may be permitted for candidates with extenuating circumstances (e.g., illness, maternity or paternity, death in the family, civil unrest, natural disaster, or military service). In a situation such as this, you should submit a case through CCMS detailing the extenuating circumstances. All claims will be reviewed and determined on a case-by-case basis.
All membership purchases are final and nonrefundable.
The IIA guarantees your satisfaction! If the product you order does not meet your needs, send it back to the IIA Distribution Center along with a copy of your packing slip within 30 days, and we will gladly issue a refund or credit. The product must be in restockable condition. Please address your return to:
IIA Distribution Center
9050 Junction Drive
Annapolis Junction, MD 20701
Please allow four to six weeks for a refund. The amount of the refund or credit will be the invoice amount less the shipping and handling charge, other prepaid postage charges, and the US $30 bank collection charge (if applicable). Please note:
Please contact CustomerRelations@theiia.org via email if you have questions regarding a product you have purchased.
Cancellations must be made in writing before the event's start date. There is no cancellation fee for cancellations received 30 days before the event start date. A nonrefundable service charge of US $295 will be charged for cancellations within 30 days before the event start date ($175 for 1-day conferences). No refunds will be given for cancellations 2 weeks before the event start date. All requests for refunds will be processed within 30 days following the program. Fees, courses, and program content are subject to change without notice.
Exception: We do allow you to transfer from in-person to virtual or vice versa until the start date of the event with no cancellation fee.
Cancellations must be made in writing before the event start date. The IIA's cancellation policy for Online and In-Person courses is as follows:
All requests for refunds will be processed within 30 days following the program. Fees, courses, and program content are subject to change without notice.
*Service charges for cancellations are as follows:
OnDemand course and bundle purchases are final and nonrefundable.
*Once the course access expires, a new purchase will be required.